Founded in 1996, Texas Shoppers Network is the brainchild of Sondra Pulford. Coming from a management background in high-end retail, Sondra decided to follow her heart, embrace her entrepreneurial spirit, and create a business dedicated to one of her passions – World-class customer service.

Texas Shoppers Network delivers a real-time picture of how a business, its facilities, and employees are viewed by its customers. Our accurate evaluations help clients identify and correct problems before they cause customers to go elsewhere.

Here are just a few of the benefits of our customized secret shopping can do for you.

  • Monitored and measured service performance
  • Improves customer retention
  • Ensures product/service delivery quality.
  • Supports promotional programs
  • Allows for competitive analyses between locations
  • Identifies training needs and sales opportunities
  • Ensures positive customer relationships on the front line.
  • Enforces employee integrity and knowledge


watch Texas Shoppers network president, Sondra Pulford, explains the benefits of Mystery Shopping on Houston’s local Fox 26 KRIV-TV news program.

The services provided by Texas Shoppers Network go beyond standard Secret Shopping to encompass all aspects of our clients with their customers.

Sondra Pulford and her associates are experienced in providing, managing, and evaluating customer service, performance, and quality.

Texas Shoppers Network has the only Registered U.S. Patent 6,952,679 within the mystery shopping industry.  Texas Shoppers Network can customize the most cost-effective mystery shopping program to meet your needs.

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