Client list

What People Are Saying About Texas Shoppers Network

"We are extremely pleased with the service your company provides. Texas Shoppers Network fits our needs much better than past mystery shopper services. We appreciate the detail in your feedback from the CUSTOMER's perspective, which we can not get with our own eyes and ears. We also find that your use of "Superstar" recognition for outstanding employees gives us an opportunity to recognize our staff and reinforce that performance excellence in others."

Director of Restaurant Operations
Augusta Foods

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"I would recommend the services of Texas Shoppers Network if you need an affordable and effective way to evaluate how your customers view your company. We have often found that many times your customer will not tell you about a problem, instead they just won't come back. TSN has provided me with detailed reports in a timely fashion that have enabled me to better evaluate a wide variety of areas throughout my stores and take immediate action to correct any deficiencies. TSN has worked very closely with me and my colleagues and helped us learn much more about our operations. They not only helped us identify areas that needed improvement, but also provided us with an objective way to identify quality performance and reward those on my staff who excelled in providing quality customer service."

District Vice President
Randalls Food Markets, Inc.

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Sondra Pulford and Texas Shoppers Network evaluators provide us with valuable information we use to maintain the high level of service our customers expect. While the report of each shop gives us a clear picture of what happened during that customer visit, the graphical reporting package allows us to immediately see how the results stack up. The colorful charts are easy to understand and give us the “big picture” at a glance, comparing the performance of one salon in relation to other or the same salon over time. I would recommed Texas Shoppers Network to businesses which want to have a clearer understanding of their customers’ experiences with them, learn where they excel in providing customer service, and identify opportunities to improve service.

President
Visible Changes

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"Sondra Pulford is a very articulate and detail-oriented person. TSN's reporting technique is very concise and always timely. TSN strives to convey in their reports the most honest and accurate information. Sondra has demonstrated her ability to obtain critical information in a timely manner, and her follow-through is excellent."

Manager Human Resources
Neiman Marcus