Sondra Pulford knows quality service. The mission of the company she founded, Texas Shoppers Network, Inc. (TSN), is to form long-term relationships with clients to help them strengthen their market positions as champions of customer service.
Ms. Pulford began her career in retail, and became the first female store manager of a large department store in Houston, TX at the early age of 22. During her retail career, Ms. Pulford was responsible for all aspects of store operations including sales and service, staffing, merchandising, and financial management. She went on to an award-winning career as a sales representative for several companies, before choosing an entrepreneurial path.
In her first venture, she successfully merchandised products for retail accounts throughout southeast Texas.
With her strong foundation in retail, Ms. Pulford founded Texas Shoppers Network in 1996, specializing in customer-service evaluations and mystery shopping. Evaluations, both in-store and by telephone, provide an objective picture of how a business, its facilities and employees are viewed by its customers. TSN’s evaluations help clients identify and correct problems before they cause customers to go elsewhere. Sondra Pulford believes it is very important to recognize and reward excellence. It was out of this belief that TSN’s SuperStar Program was created to identify “superstar” employees who go the extra mile for customers.
Services provided by TSN go beyond standard mystery shopping to encompass all aspects of the client’s relationship with customers. Ms. Pulford and her associates are experienced in providing, managing, and evaluating customer service, performance, and quality. Their expertise covers restaurants, grocery stores, health care, personnel agencies, banks, apartments, home builders, retail stores, and other service providers.
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